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Travel Trade

THANK YOU FOR VISITING OUR TRAVEL TRADE PAGE.

GDS CODES

Amadeus: DURSEL
Galileo: C0456
Sabre: 305805
Worldspan: DURSH

TELEPHONE BOOKINGS

039 688 1800
sbreservations@firstresorts.co.za

NEGOTIATED RATES

If you would like to discuss a special or group rate with us, please contact our Senior Yield Analyst brianb@clubleisure.co.za 

First Group constantly seeks opportunities to enhance the experiences of all our clients. We hope that this page will assist with all your reservation needs and make it even easier for you to find accommodation at the property featured here.

We are proud to offer accommodation at Selborne Golf Estate, Hotel and Spa which will suit a wide range of guests.

This property is now available at preferential rates and may be booked effortlessly on all four GDS’s. Please feel free to contact us should you require any information not provided here.

We look forward to our journey together.

COMMISSION PAYMENTS

We offer commission of 10% on all our public rates minus tax (excluding negotiated rates) to all travel agents.

>> FAQ <<

Why am I sometimes unable to find hotels that I am searching for in the GDS?

Depending on the GDS being used, you may receive a message such as “Please Return Alternate Dates” (Sabre) or “Hotel Not Available” (Galileo). On Worldspan or Amadeus the property might show as closed. This simply means that there is no availability for the requested dates and is not a system error. In this case, please modify your date selection.

Why am I unable to view rates?

Following a cutover to a new chain code there are several reasons why rates may not be displayed. The most common reason is that in Sabre the HST table needs to be refreshed by the IT department of the agency. There are however also instances of PCC codes not being loaded or being loaded incorrectly. In this situation, please email our GDS Helpdesk: brianb@clubleisure.co.za

Why am I unable to get a confirmation of a recent booking? Often I receive a message such as “Pending Unconfirmed Segment”. What does this mean?

During a cutover to a new chain code the link between the CRS/Switch/GDS does go down temporarily. Please be patient and the situation will rectify itself within 15 minutes. You may still do bookings during this time, but here may be a delay in receiving final confirmation of bookings. Availability on the GDS’s are updated daily, but if you prefer to check live availability, please contact our booking agents directly on the numbers provided under “Telephone Bookings”.

Why am I sometimes unable to cancel or change a reservation in the GDS?

Usually this is due to restrictions imposed on booking modifications by the hotel itself. Please check the policies attached to the rate for clarity, in some cases you may be able to cancel and rebook the accommodation instead of modifying it.

If I have a problem, who do I contact, and what information will I be asked to provide?

If you have any problems please contact our GDS HelpDesk: brianb@clubleisure.co.za. To help us resolve your issues as quickly as possible please provide the following information: 

  • The name of the GDS that you use
  • Your Agency IATA number
  • The PCC Code for rate access/viewership
  • The Rate Schedule


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